Customer Service and Self-Service: How Coin-Counting Machines Give You BOTH Mitchell and Associates, Inc. Covington, GA (770) 788-2334

Coin reckon is a military service that banks have offered for…well…as hanker as banks have been around ! Being able to turn in smaller coins and receive a more “ concise ” phase ( wallpaper money or larger coin ) of equal measure in return is the appeal of this service, but unfortunately, it takes up a distribute of time for tellers and consumers. Customers must have their coins sorted, counted, and rolled when they bring them into their bank branch, and depending on how much variety they are turning in, that can take an excessive total of time and feat on their part ! additionally, tellers have to handle countless “ coin customers ” during their day, and that can a consume undertaking for already-busy bank employees.
Because of the clock time and attempt involved, some banking branches are nobelium retentive offering a coin service. They turn away clients who bring in their change and tell them to have it cashed in elsewhere. This is a decrease in their customer service opportunities and can actually cause them to lose business. That ’ south where the self-service coin machines come into the picture.

self-service machines offer the benefit of customers being able to bring their change into their local branch and have it exchanged for bills ( or even directly deposited into their bank account ! ) but it doesn ’ t take the work previously required on the function of the consumer or the teller. Basically, people can bring their loose change into their local outgrowth, have the machine classify and reckon it, and they will either receive a strip with the value of their change printed on it or be given the choice to have the sum deposited into their explanation there at the bank ( depending on the type of machine ). If they choose to have a slip printed, this reception can then be turned into the teller who will hand over the cash. These options mean that the clock time previously spent by the customer waiting on a narrator is either streamlined or eliminated wholly. Tellers appreciate the significance of the coin-reception procedure since they are no long expected to do it by hand.

In this way, we consider self-service coin counting machines to be a confluence of both customer service AND self-service. Your business has the benefits of offering a great customer experience while eliminating the workload on your employees. It ’ s a win-win situation for you and for your customers.

interest in adding a self-service coin counting car to your branch ? Mitchell and Associates has you covered. We offer equipment from the best suppliers in the industry, in accession to alimony and repair services for all of your currency-handling machinery. We even offer refurbished machines if you need to stay within a specific budget.
work smart, not harder, by adding self-service coin counting machinery to your business !

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Category : Finance

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