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Privacy policy | Coinmama


Summary (TL;DR)

This section outlines the “ besides long ; did n’t read ” summary of our privacy Policy. Its full version, with more detail information on our privacy practices, appears below this summary .

What type of information we collect

  1. Your activity using the Services
  2. Personal and ‘Know Your Customer’ information provided on your account
  3. Information from your communications with us
  4. Inquiries, bugs and reports you send to us
  5. Device information, including IP address and geolocation data

How we use the information

Coinmama collects and uses the information to provide you with an on-line platform, aimed at allowing you to purchase and/or sell virtual currentness in an easy, flying and safe way, angstrom well as making your experience of using the platform smooth and better. Coinmama may far use your personal data to send you marketing materials regarding the Services .

With whom we share the information

Coinmama does not rent out or sell your personal information. Coinmama shares Personal information with third base parties only in association with the Services provided to you, and only with selected trust third-party avail providers. Coinmama shares with such service providers the minimal information necessary. Coinmama may besides partake personal information with law enforcement agencies or arbitrators for legal or submission reasons or in the event of a quarrel.

How we protect the information

Coinmama employs industry criterion practices to ensure the guard of your information and prevent unauthorized use of any such information .


Individuals under the old age of 18 are not allowed to use the Services. If you are under the age of 18, you should not provide any personal information to us or use or try to use the Services .


You have the right to decide whether to accept cookies. You can see which cookies we use and exercise your acceptance preferences of cookies served on our Site by clicking the Cookie Settings associate found at the bottomland of the page .


1. Introduction

Cmama Ltd. and/or rear company New Bit Ventures Ltd. ( both companies, jointly and respectively, shall be referred to as “ us “, “ we “ or “ Company “ ) respect the privacy of our users ( each, “ you “ or “ User “ ) and are committed to protecting the privacy of Users who access, chew the fat, habit or engage with our web site or any other on-line services we provide ( jointly : the “ Services “ ) .
The Company has prepared this privacy Policy to outline its practices with regard to gather, using and disclosing your data when you use the Services .
We encourage you to read the privacy Policy carefully and use it to make inform decisions. By using the Services, you agree to the terms of this privacy Policy and your cover use of the Services constitutes your ongoing agreement to the privacy Policy .
The privacy Policy is a separate of the Terms of Service and is incorporated herein by reference book .
In this privacy Policy you will read about, among early things :

  • What type of information we collect and our legal basis for its collection
  • How we use the information
  • With whom we share the information and for what purpose
  • International transfer
  • Your privacy rights
  • For how long we retain the information
  • How we protect your information
  • Marketing
  • Minors
  • How to contact us

You ” and “ Your ” refers to you, the person accessing the Website and which by doing so, accepts this privacy Policy. Any use of the above terminology or other words in the singular, plural, capitalization are taken as interchangeable and therefore as referring to the same .

2. What type of information we collect and our legal basis for its collection

We may collect two types of data and information from our Users .
The first type of information is un-identified and non-identifiable information pertaining to you, which may be made available or gather via your consumption of the Services ( “ Non-personal Information “ ). We are not mindful of the identity from which the Non-personal information is collected. Non-personal information which is collected may include your aggregate custom information and technical data transmitted by your device, including certain software and hardware information about your device ( e.g., the device you use, the type of browser and operate organization your device uses, language predilection, access clock time and the web site ‘s knowledge domain appoint from which you linked to the Services, etc. ), in order to enhance the functionality of the Services. We may besides collect information about your natural process on the Services ( e.g., clicks, actions, on-line shop, etc. ) .
The second type of information is individually identifiable information, namely information that identifies an individual or may with reasonable effort identify an individual ( “ Personal Information “ ). such data may include :

  • Account Information: When you sign-up and register to the Services, you will be asked to provide us certain details about yourself. You may register to the Services directly through our website.
    • Registering through our website: When you register to the Services through our website, we may collect from you the following information: full name, email address, phone number, full home address (country, state/province, zip code, city, street, house number), gender, date of birth, ID information (issuing country, number, expiry date, etc.), images of identification documents, images of proof-of-residence (utility bills, bank/credit card statements, government-issued letters), images of yourself (selfie photos), information required for our compliance with regulatory Know Your Customer requirements (e.g., contents of KYC Questionnaire and Service Applicant Declaration Form [estimated amount of intended activity, purpose of buying virtual currency, source of the funds used to buy virtual currency, employment status, profession and job title or position, field of activity of employing company or own business, name of employing company or own business, URL to the website of employing company or own business, signature sample, ultimate beneficiary of purchased virtual currency], etc.), as well as any other information you agreed to share with us.
  • Voluntarily Provided Information: We may collect information which you provide to us voluntarily. For instance, when you share additional information about yourself through your use of the Services. We may also collect the feedback, suggestions, complaints and reports which you send to us. Please note that we may also collect complaints about you from other Users, which may include your Personal Information.
  • Communication Information: We may collect information from your communications with us. For example, when you communicate with us, or respond to communications from us, via email, chat, audio or video calls (“Communications“). We may record and keep all the Communications.
  • Device Information: We may collect Personal Information from your device. Such information may include geolocation data, IP address, unique identifiers, as well as other information which relates to your activity through the Services.

For the avoidance of doubt, if we combine personal information with Non-personal Information, the combined information will be treated as personal information vitamin a long as it remains combined .
march of Personal Information is necessary for the performance of our contractual obligations towards you and providing you with our services, to protect our legitimate interests and to comply with our legal obligations .

3. How we use the information

We use and share Personal information in the manners described in this privacy Policy. In addition to the purposes listed above, the information we collect, which may include your personal data, is used for the adopt purposes :

  • To set up your account and to provide the Services;
  • To identify and authenticate your access to certain features of the Services;
  • To authenticate your identity for the purpose of compliance with regulatory Know Your Customer requirements;
  • To communicate with you and to keep you informed of our latest updates;
  • To market our website and the Services;
  • To perform research or to conduct analytics in order to improve and customize the Services to your needs and interests;
  • To support and troubleshoot the Services and to respond to your queries;
  • To investigate and resolve disputes in connection with your use of the Services;
  • To detect and prevent fraudulent and illegal activity or any other type of activity that may jeopardize or negatively affect the integrity of the Services; and

To investigate violations and enforce our policies, and as required by law, rule or other governmental authority, or to comply with a subpoena or alike legal serve or respond to a politics request .

4. With whom we share the information and for what purpose

We do not rent, sell, or parcel your personal information with third parties except as report in this privacy Policy .
We may parcel Personal information with the following recipients : ( i ) our subsidiaries ; ( two ) affiliated companies ; ( three ) subcontractors and early third-party serve providers ; ( intravenous feeding ) auditors or advisers of our business processes ; and ( five ) any potential purchasers or investors in the Company .
In addition to the purposes listed in this privacy Policy, we may plowshare Personal information with our recipients for any of the trace purposes : ( iodine ) store or processing personal data on our behalf ( for example, cloud computing service providers ) ; ( two ) process such information to assist us with our business operations ; ( three ) performing research, technical diagnostics, personalization and analytics ; and ( four ( intravenous feeding ) identity confirmation and imposter prevention services ( these recipients include Forter – to learn more about Forter ‘s datum security practices, please visit hypertext transfer protocol : // ) ; and ( five ) communicating promotional and informational materials, in accordance with our commercialize policy ( see below under “ Marketing ” ) .
We may besides disclose Personal Information or any data you submitted via the Services if we have a thoroughly religion belief that disclosure of such information is helpful or reasonably necessary to : ( one ) comply with any applicable law, regulation, legal process or governmental request ; ( two ) enforce our policies, including investigations of likely violations thereof ; ( three ) investigate, detect, prevent, or take natural process regarding illegal activities or other error, suspected fraud or security issues ; ( four ) to establish or exercise our rights to defend against legal claims ; ( five ) prevent injury to the rights, property or base hit of us, our affiliates, our Users, yourself or any third-party ; ( united states virgin islands ) for the determination of collaborating with law enforcement agencies ; and ( seven ) in case we find it necessary in decree to enforce cerebral property or early legal rights .
You acknowledge that third-party service providers may use your personal data or any information you submitted via the Services for analytics purposes, while ensuring that their work of such information only results in anonymized and aggregate data .

5. Third-party collection of information

Our policy only addresses the use and disclosure of information we collect from you. To the extent that you disclose your data to other parties via the Services ( for example, by clicking on a connect to any other web site or location ) or via other sites throughout the Internet, different rules may apply to their use or disclosure of the information you disclose to them .
You acknowledge that we are not responsible for the products, services, or descriptions of products or services that you receive from third-party sites or to the contentedness or privacy practices of those sites and that this privacy policy does not apply to any such third-party products and services. You are wittingly and voluntarily assuming all risks of using third-party sites to purchase products and services. You agree that we shall have no indebtedness any with respect to such third-party sites and your custom of them.

6. International transfer

Since we operate globally, it may be necessary to transfer data, including personal information, to countries outside the European Union. The datum protection and other laws of these countries may not be equally comprehensive as those in the European Union − in these instances we will take steps to ensure that a similar degree of protective covering is given to Personal Information, including through adequate contractual measures .

7. Your privacy rights

We respect your privacy rights and consequently you may contact us at any clock time and request : ( one ) to access, edit, change or update any Personal information relating to you ( for example, if you believe that your personal data is faulty, you may ask to have it corrected or deleted ) ; or ( two ) that we cease any further habit of your personal information ( for model, you may ask that we stop using or sharing your personal information with third-parties ) or that we remove your personal information ( subject to any early legal duty that may require us to keep the information ) .
however, please note that the exercise of these rights is not absolute and may be subject to other regulative requirements or our legitimate interests .
If you wish to raise a charge on how we have handled your personal information, please contact us directly at privacy @ .
If you are not satisfied with our reply or believe we are collecting or processing your personal information in discord with the laws, you can file a complaint with the applicable datum protection authority .

8. For how long we retain the information

We retain the information we collect for american samoa long as needed to provide the Services ( including aspects of risk management ) and to comply with our legal and regulative obligations, resolve disputes, and enforce our agreements ( unless we are instruct otherwise ). Retention periods will be determined taking into bill the type of information that is collected and the function for which it is collected, bearing in thinker the requirements applicable to the site and the need to destroy outdated, unused information at the earliest fair meter. Under applicable regulations, we will keep records containing account opening documents, communications, and anything else as required by applicable laws and regulations .
We may rectify, replenish, or remove incomplete or inaccurate information at any time and at our own discretion .

9. How we protect your information

We take big care of implementing and maintaining the security of the Services and your information. We aspire to endlessly employ diligence standard procedures and policies to ensure the safety of your information and prevent unauthorized practice of any such information. Although we take reasonable steps to safeguard information, we can not be responsible for the acts of those who gain unauthorized access or abuse the Services, and we make no guarantee, express, implied, or otherwise, that we will manage to prevent such access .
If you feel that your privacy was treated in discordance with our policy, or if any person attempted to abuse the Services or acted in an inappropriate manner, please contact us directly at privacy @ .

10. Marketing

Your personal information, such as your wax mention, e-mail address, etc., may be used by us, or by our third-party subcontractors to provide you with promotional materials, concerning our Services .
Out of respect to your correct to privacy, within such selling materials, we provide you with means to decline receiving far market offers from us. In addition, at any time, you may request to unsubscribe and discontinue receiving marketing offers by sending us a blank message with the bible “ remove ” to privacy @ .
Please note that evening if you unsubscribe from our market mail number, we may continue to send you service-related updates and notifications .

11. Corporate transaction

We may contribution information, including personal information, in the consequence of a corporate transaction ( for example, the sale of a significant separate of our occupation, a amalgamation, consolidation of assets, the sale of an asset, or transfer in the operation thereof ) of the Company. In the event of the above, the acquiring party or transfer will assume the rights and obligations as described in this privacy Policy .

12. Minors

The Services are not designated to individuals under the age of 18. If you are under 18 years previous, you should not use the Services or provide any personal information to us .
We reserve the right to access and verify any Personal information collected from you. In the event that we become aware that an individual under the age of 18 has shared any of their information, we will discard such information. If you have any argue to believe that a minor has shared any data with us, please contact us at privacy @ .

13. Cookies

We use cookies when you visit our web site located at, or any other websites, pages, features, or capacity we own or operate ( jointly, the “ Site ” ) to operate and administer the Site, conduct analytics and improve the Site and your experience on it. For more information on our use of cookies, please see the Privacy Preference Center on our Site ( by clicking Cookie Settings connect found at the bottom of the page ) .

14. Updates or amendments to the Privacy Policy

We may revise this privacy policy from prison term to clock time, at our exclusive discretion, and the most stream adaptation will always be posted on our web site ( as reflected in the “ last revise ” section ). In the consequence of a material change to the privacy Policy, we may notify you through the Services or via e-mail. We encourage you to review this privacy Policy regularly for any changes .
Your continue use of the Services, following the telling of such amendments, constitutes your recognition and consent of such amendments to the privacy Policy and your agreement to be bound by the terms of such amendments .

15. How to contact us

If you have any general questions regarding the Services or the information that we collect about you and how we use it, please contact us at privacy @ .

16. Information about us

Our details are as follows :
New Bit Ventures Ltd., company # 514907880 – 5 Shoham, Ramat Gan 5251001, Israel ;
Our EU representative ( for EU residents ) :

Cmama Ltd., company # 672704 – 42 Pearse St., Dublin D02 YX88, Ireland .

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last rewrite : 26 January 2022

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Category : Finance

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