Return Policy & Order Cancelations
Due to COVID-19 return processing times are taking longer than normal. Please allow us 14-21 days to process your return before contacting customer support regarding the status of your return. Thank you for your patience.
IMPORTANT: With limited exceptions, returns (i) are refunded to customer by store credit redeemable on franklinmint.com and (ii) customer is responsible for return shipping charges.
Please know that we understand that choosing the right décor for your home/office can be a long-winded process. We want you to feel confident in your buy. This is why we are more than felicitous to assist you with finding the right option. If it ’ s not the right paroxysm, we ’ ll serve you get there .
You can return most items for a storehouse credit within 30 days of delivery. Unless noted below, outbound transport charges are non-refundable and you will be creditworthy for all return ship costs.
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clearance merchandise and any items marked “ Final Sale ” can not be returned. other nonreturnable trade includes clearance items, personalized items, bundled items at dismiss rates ( e.g. “ 4 for $ 20 ” ; unless the entire bundle is returned ), items marked nonreturnable at the checkout or within the intersection description page, and products that have been assembled
If there is a error with your ordain, or items arrive defective/damages at the time of receipt, we will take caution of it and work with you to find the best solution as further described below .
To begin the return/exchange process, please reach out to our customer service team for aid. Our Customer service representatives are available by emailing back @ franklinmint.com
You can return most items for store credit redeemable on franklinmint.com within 30 days of pitch. The following will apply :
- only outbound transportation charges for damaged orders will be reimbursed. All other ship charges are non-refundable and will mechanically be deducted from the refund recognition come.
clearance merchandise, any items marked “ Final Sale ” or marked nonreturnable may not be returned/exchanged.
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- We reserve the right to refuse returns/exchanges of items that are not in as-new condition ascribable to damage or misuse by the customer.
- Each returned item must be in its original condition and box to be accepted.
- We are not liable for any return key packages that may become lost or stolen in transit. Please keep proofread of postage and/or recurrence tracking number when shipping back returns.
- After we have processed your render, reimbursement is generally issued within 5-7 commercial enterprise days .
Defective Product and Returns due to Our Error
If there are mistakes with your order, or items arrive defective/damaged at the time of acknowledge, we ’ ll make it right by sending you replacement parts or accessories, replacing the token or issuing you a refund. In such an consequence, there is no return transportation charges .
We strive to have all orders picked, packed, and shipped vitamin a promptly as possible because we know you ca n’t wait to receive it ! With that in heed, once your regulate is placed, we are not able to cancel your regulate. Please see the retort policy for extra information if a retort is still needed .