Return Policy & Order Cancelations
Due to COVID-19 return processing times are taking longer than normal. Please allow us 14-21 days to process your return before contacting customer support regarding the status of your return. Thank you for your patience.
IMPORTANT: With limited exceptions, returns (i) are refunded to customer by store credit redeemable on franklinmint.com and (ii) customer is responsible for return shipping charges.
Please know that we understand that choosing the right décor for your home/office can be a long-winded process. We want you to feel confident in your purchase. This is why we are more than happy to assist you with finding the right choice. If it ’ s not the right suit, we ’ ll help you get there .
You can return most items for a shop credit within 30 days of delivery. Unless noted below, outbound embark charges are non-refundable and you will be responsible for all recurrence transport costs.
clearance merchandise and any items marked “ Final Sale ” can not be returned. early nonreturnable trade includes clearance items, personalized items, bundled items at discount rates ( e.g. “ 4 for $ 20 ” ; unless the integral bundle is returned ), items marked nonreturnable at the check or within the product description page, and products that have been assembled
If there is a mistake with your order, or items arrive defective/damages at the clock time of acknowledge, we will take care of it and work with you to find the best solution as foster described below .
To begin the return/exchange procedure, please reach out to our customer service team for aid. Our Customer serve representatives are available by emailing defend @ franklinmint.com
You can return most items for shop recognition redeemable on franklinmint.com within 30 days of delivery. The succeed will apply :
- merely outbound ship charges for damaged orders will be reimbursed. All other embark charges are non-refundable and will automatically be deducted from the refund credit come.
- clearance merchandise, any items marked “ Final Sale ” or marked nonreturnable may not be returned/exchanged.
- We reserve the right to refuse returns/exchanges of items that are not in as-new condition due to damage or misuse by the customer.
- Each returned item must be in its original condition and box to be accepted.
- We are not liable for any render packages that may become lost or stolen in theodolite. Please keep proof of postage and/or return tracking number when shipping back returns.
- After we have processed your reelect, reimbursement is generally issued within 5-7 business days .
Defective Product and Returns due to Our Error
Read more: Mini Coin Purse – Free Crochet Pattern
If there are mistakes with your order, or items arrive defective/damaged at the time of receipt, we ’ ll make it right by sending you replacement parts or accessories, replacing the item or issuing you a refund. In such an event, there is no reappearance transportation charges .
We strive to have all orders picked, packed, and shipped ampere promptly as potential because we know you ca n’t wait to receive it ! With that in heed, once your order is placed, we are not able to cancel your order. Please see the rejoinder policy for extra information if a reappearance is hush needed .