According to Kelvin Collins, CEO of the Better Business Bureau, they can. “ Businesses are allowed to have an demand change policy. It ‘s just like any other policy that they want to set up, ” says Collins. Shawn Conroy with the Attorney General ‘s Office Consumer Protection Division says if they decide to do that, customers must be alerted before they check out. “ The key here is that consumers should have the ability to make an inform decision. It ’ mho in the best sake of a business to provide adequate notice to their customers before they make a purchase, ” says Conroy. He says if they do n’t, they could potentially be in rape of the Georgia Fair Business Practices Act. Collins says the best thing to do is to make your policy very obvious. “ That way the consumer can make an inform decisiveness on whether or not they want to proceed. ” According to Collins, ethics besides comes into maneuver. “ If you truly look at the ethical side of it and the consumer came up and they were 62 cents short on buying that product, the store is not gon na say, ‘ Well, that ’ s OK, good go ahead, take it. ‘ sol, you shouldn ’ deoxythymidine monophosphate actually expect the consumer to provide 62 cents above what their product cost. ”
He says there are ways to make both the customer and the business happy while making indisputable no one is being ripped off. “ You could have a charity that you provide any excess change to or you could provide some type of endow tease or store credit. ” Kroger is one major chain doing barely that. A bless in the check out trace allows the customer to decide if they want to round up and donate any supernumerary change to ‘Zero Hunger Zero Waste ‘ or have the change put on a Shopper ‘s Card. Collins says some places have adjusted their prices to hit an even dollar sum. He adds that if businesses are not giving change, it could cause problems down the road.
“ not giving change back, if you give besides much money and not getting change back, it does seem like it would be debatable for the business when it comes to sales taxes. ” He says sales tax is based on the sale of the product, so if you are selling that product and not giving back variety, in effect, that product is more expensive, so it will mess up the proportion of the sales tax. He says if the discrepancy is large enough, the Department of Revenue and the IRS could come looking for that money down the road.
We can verify that, yes, businesses can keep your change based on their individual policies, but only if there are alerts posted around the shop letting customers know before they check out. If you are out denounce and you find a store that is intentionally deceptive customers about their change policy, you can report it to the Georgia Attorney General ‘s Office.